FAQ

Orders

Although very rare, sometimes mistakes can happen. If you are missing an item, please let us know and we will investigate this for you.

Unfortunately, we are unable to amend or cancel any order after it has been placed due to our quick dispatched times. If you no longer want your order, you can refuse the delivery o you can return the order for a full refund within 15 days.

We do not refund any orders that have changed in price after the transaction has been made.

If you receive a faulty item, please let us know and we will happily get this replaced for you (subject to availability). We will also advise you how to return the faulty item.

If you have received an incorrect item or size we will happily send you the correct item (subject to availability). Just get in touch and we will arrange this for you, we will also let you know how you can return the incorrect item.

Shipping

Please check the Delivery & Returns page doe estimated shipping time

You can find all delivery information in our delivery and returns section.

If you’re not in when delivery is attempted, our couriers will attempt delivery with a neighbour, or they will leave you a calling card detailing how you can rearrange delivery for another time.

If you’re not in when delivery is attempted, our couriers will attempt delivery with a neighbour, or they will leave you a calling card detailing how you can rearrange delivery for another time.

As soon as your return is scanned into our warehouse, your refund will be processed and you will receive an automated email to confirm this.

Whilst we make every attempt to deliver parcels within the expected delivery timescale, slight delays do happen. Please allow up to an additional 48 hours to arrive, if this timescale is exceeded, please let us know so we can investigate further.

Yes, you can track your order. Simply log into your account, either through the site or through the link on the dispatch email we send you.

Yes, you can return more than one item in the same bag. Once you’ve completed your returns form with your order, place it in the bag you’re sending back with all the items you’ve stated you’re returning on the form.

Please note that we are unable to offer exchanges. Please post your item back to us for a full refund and place another order online if you would like to exchange your goods.

Log into your account and select the order number containing the items you want to return. Then, click the return link and select items to return. If an item is faulty, please upload an image of the fault.

Payment & Refunds

Please let us know as soon as possible so we can look into this for you.

You can use the following payment methods with us at ngomo.:

– Visa
– Master Card
– Maestro
– American Express
-PayPal

Your account will be debited upon placement of your order.

Unfortunately, we do not offer a price match service.

All prices advertised on our website are inclusive of VAT. Unfortunately we are not able to refund equivalent tax amount to non-EU customers.

Please let us know as soon as you realise this is incorrect, so we can look into this further for you.

You can shop in confidence with ngomo., our website is secured by Sectigo Secure and uses SSL for secure transactions.

You may be charged duty and taxes on receipt of the goods, depending on the value of the items. Please contact your local customs office for an estimate of the charge

Your account will be debited upon placement of your order.

Yes, we do not card numbers/sensitive payment information. We may use your personal information to ensure that content from our site is presented in the most effective manner, to provide you with information (at your request) that we feel would be of interest to you and to carry out our obligations arising from any contracts entered into between you and us. For further information, please refer to our Privacy Policy page

If you return your entire order your delivery charge will be refunded. If it is a partial return, delivery will not be refunded.

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