FAQ

[vc_section][vc_row][vc_column width=”5/6″ offset=”vc_col-md-offset-3 vc_col-md-6 vc_col-sm-offset-1″][la_heading title=”Orders” subtitle_class=”font-size-14 text-color-three three-font-family margin-top-10″][/la_heading][la_divider height=”lg:55px;”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_tta_accordion style=”la-3″ c_position=”right” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”What happens if there is an item missing from my order?” tab_id=”1488974575494-b255f031-c95b”][vc_column_text]Although very rare, sometimes mistakes can happen. If you are missing an item, please let us know and we will investigate this for you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I amend/cancel my order once it’s placed?” tab_id=”1488974575641-efcb8b13-4e8c”][vc_column_text]Unfortunately, we are unable to amend or cancel any order after it has been placed due to our quick dispatched times. If you no longer want your order, you can refuse the delivery o you can return the order for a full refund within 15 days.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I refund my order if the price has changed after I have ordered it?” tab_id=”1488974575810-f97a29cf-72f1″][vc_column_text]We do not refund any orders that have changed in price after the transaction has been made.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_tta_accordion style=”la-3″ c_position=”right” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”What if one of the items I have ordered is faulty?” tab_id=”1488974576514-23980ac9-2516″][vc_column_text]If you receive a faulty item, please let us know and we will happily get this replaced for you (subject to availability). We will also advise you how to return the faulty item.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if there is the wrong size/item in my order?” tab_id=”1488974576687-35e6c75f-3ae3″][vc_column_text]If you have received an incorrect item or size we will happily send you the correct item (subject to availability). Just get in touch and we will arrange this for you, we will also let you know how you can return the incorrect item.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][la_divider height=”lg:100px;”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1488974671826{background-color: #f7f7f7 !important;}”][vc_row][vc_column width=”5/6″ offset=”vc_col-md-offset-3 vc_col-md-6 vc_col-sm-offset-1″][la_divider height=”lg:55px;”][la_heading title=”Shipping” subtitle_class=”font-size-14 text-color-three three-font-family margin-top-10″][/la_heading][la_divider height=”lg:55px;”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_tta_accordion style=”la-3″ c_position=”right” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”How long does UK standard delivery take?” tab_id=”1488974625315-d476b257-afea”][vc_column_text]Please check the Delivery & Returns page doe estimated shipping time[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where can I find delivery information?” tab_id=”1488974625544-4d9d4945-f6ab”][vc_column_text]You can find all delivery information in our delivery and returns section.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I’m not in when my order comes?” tab_id=”1488974625752-e9475442-bd8a”][vc_column_text]If you’re not in when delivery is attempted, our couriers will attempt delivery with a neighbour, or they will leave you a calling card detailing how you can rearrange delivery for another time.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I’m not in when my order comes?” tab_id=”1602510015481-bb6de944-abb8″][vc_column_text]If you’re not in when delivery is attempted, our couriers will attempt delivery with a neighbour, or they will leave you a calling card detailing how you can rearrange delivery for another time.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I know you’ve received my returned items?” tab_id=”1488974625996-c96cf630-e692″][vc_column_text]As soon as your return is scanned into our warehouse, your refund will be processed and you will receive an automated email to confirm this.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_tta_accordion style=”la-3″ c_position=”right” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”What if my order hasn’t been delivered?” tab_id=”1488974626738-5c6ccc66-1332″][vc_column_text]Whilst we make every attempt to deliver parcels within the expected delivery timescale, slight delays do happen. Please allow up to an additional 48 hours to arrive, if this timescale is exceeded, please let us know so we can investigate further.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I track my oder?” tab_id=”1488974626962-9ab3b312-8eb3″][vc_column_text]Yes, you can track your order. Simply log into your account, either through the site or through the link on the dispatch email we send you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I return more than 1 item in the same bag?” tab_id=”1488974627192-72565c34-e5d9″][vc_column_text]Yes, you can return more than one item in the same bag. Once you’ve completed your returns form with your order, place it in the bag you’re sending back with all the items you’ve stated you’re returning on the form.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I exchange an item?” tab_id=”1488974627444-da3ff252-ef65″][vc_column_text]Please note that we are unable to offer exchanges. Please post your item back to us for a full refund and place another order online if you would like to exchange your goods.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I get a returns note?” tab_id=”1488974627702-2638bfcb-23d6″][vc_column_text]Log into your account and select the order number containing the items you want to return. Then, click the return link and select items to return. If an item is faulty, please upload an image of the fault.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][la_divider height=”lg:100px;”][/vc_column][/vc_row][/vc_section][vc_section][vc_row][vc_column width=”5/6″ offset=”vc_col-md-offset-3 vc_col-md-6 vc_col-sm-offset-1″][la_divider height=”lg:55px;”][la_heading title=”Payment & Refunds” subtitle_class=”font-size-14 text-color-three three-font-family margin-top-10″][/la_heading][la_divider height=”lg:55px;”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_tta_accordion style=”la-3″ c_position=”right” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”I’ve been overcharged for my order, what do I do?” tab_id=”1488974610664-7b253963-2da8″][vc_column_text]Please let us know as soon as possible so we can look into this for you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I pay for my order?” tab_id=”1488974610818-83549888-5cd9″][vc_column_text]You can use the following payment methods with us at ngomo.:

– Visa
– Master Card
– Maestro
– American Express
-PayPal[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will my account be charged for my order?” tab_id=”1488974610985-19164e04-800a”][vc_column_text]

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I get a refund if the prices changes?” tab_id=”1488974611146-da242eb5-380f”][vc_column_text]Unfortunately, we do not offer a price match service.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do prices include VAT if I live outside the EU?” tab_id=”1488974611295-616d9b0e-1a18″][vc_column_text]All prices advertised on our website are inclusive of VAT. Unfortunately we are not able to refund equivalent tax amount to non-EU customers.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if my refund is incorrect?” tab_id=”1602508112930-dae486db-ae22″][vc_column_text]Please let us know as soon as you realise this is incorrect, so we can look into this further for you.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_tta_accordion style=”la-3″ c_position=”right” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”What’s you online security policy?” tab_id=”1488974611634-d3719799-ce30″][vc_column_text]You can shop in confidence with ngomo., our website is secured by Sectigo Secure and uses SSL for secure transactions.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will I be charged import and custom charges if I’m buying over seas?” tab_id=”1488974611817-50105fa2-a223″][vc_column_text]You may be charged duty and taxes on receipt of the goods, depending on the value of the items. Please contact your local customs office for an estimate of the charge[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I use PayPal for my order?” tab_id=”1488974612001-c95846ee-e994″][vc_column_text]Your account will be debited upon placement of your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are my payment details safe?” tab_id=”1488974612202-0d6b94b0-39aa”][vc_column_text]

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